Manager Planning & Business Operations Americas

About this role

### Exceptional Hospitality Starts with You

*The location for this position is virtual/remote*

This is your opportunity to serve as a strategic operations partner on the Americas Planning and Business Operations team. You will help translate Hilton's highest-priority regional and enterprise projects into clear strategies, executable plans, and measurable outcomes. As Manager, Planning and Business Operations, Americas, you will report to the Director of Business Planning and Operations. You will also partner with members of the Americas Leadership Team, enterprise partners, and hotel leaders. You will help guide high-priority Americas Managed projects. These projects include Customer Promise, Property Management System (PEP) Migration, and AI On-Property enablement. You will focus on strategic planning, operational execution, partner understanding, executive communications, change leadership, and performance improvement across the managed estate.

What you'll do during a typical day:

• Partner with the Americas Leadership Team to define, prioritize, and advance initiatives that improve hotel performance, guest outcomes, and operational execution.
• Translate strategic priorities into clear project charters, success measures, operating rhythms, decisions, and execution plans that create understanding across matrixed teams.
• Lead cross-functional workstreams by identifying risks, surfacing dependencies, removing barriers, and recommending solutions that accelerate progress.
• Analyze operational, guest experience, adoption, and project performance data to identify trends, clarify opportunities, and inform leadership recommendations.
• Develop executive-ready materials, business cases, strategic narratives, project updates, and decision-support tools that progress, tradeoffs, and recommended actions.

How you'll collaborate with others:

• Be a trusted strategic partner to Americas leaders by bringing structure and insight to complex operational priorities....