Manager, Payroll Tax Operations

About this role

Overview
Come join Payroll Tax Operations (PTO) as a people manager leading a high-performing team of payroll tax experts. In this role you will lead a cross-functional team of Tax Processors responsible for the end-to-end resolution of payroll tax issues across all four core processes: Notices, Corrections, Amendments, and Pay & File. We are looking for a highly motivated, experienced people manager with deep hands-on payroll tax expertise, a passion for developing people, and the operational discipline to hold a high bar for performance, quality, and customer outcomes across a high-volume case environment.


This role requires an experienced practitioner who has personally resolved complex State and Federal payroll tax notices, amended tax returns across multiple states, and corrected payroll tax errors at the source and who can now coach and lead a team to do the same. The ideal candidate is a payroll tax specialist, not a generalist.


Responsibilities

• Translate the vision and values of PTO into a compelling team strategy that drives day-to-day priorities and a 1+ year operating plan aligned to department goals.
• Own delivery and quality outcomes for your assigned team, ensuring SLA compliance across all active cases and eliminating backlogs to reduce customer burden.
• Lead a team of Tax Processors through regular Monthly Check-Ins, structured SBIC feedback, performance coaching, and career development conversations.
• Serve as the final internal escalation point for the most complex IRS and state agency notices, penalty assessments, cross-jurisdictional discrepancies, and multi-quarter audit inquiries arriving with a resolution strategy, not just a problem.
• Drive utilization of lean management practices including Daily Huddles, WIP reviews, and performance board management to surface and solve problems in real time.
• Partner with team to monitor team WIP daily; identify aging cases, holds, and systemic blockers; enforce intake and closur...