Manager, Operations

About this role

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Operations, Manager (Remote)

This is a full time permanent position with BCD Australia

If you are based in Sydney NSW, then this role is hybrid

The Manager Operations is responsible for the overall management and performance of the travel operations including operational performance, client servicing and retention, employee management and budgetary and cost management. This position demonstrates an extensive understanding and applicability of all areas in the travel industry, call center operations and client servicing. A key component of this position is the need for strong collaboration with our offshore team members and leaders to drive operational excellence, streamline processes, and ensure consistent service delivery across all regions. A critical focus of the position is driving operational excellence by strengthening end to end processes, uplifting service delivery standards, and fostering a culture of continuous improvement.

As an Operations Manager, you will

• Establish business-driven development plans for individuals, teams, or departments
• Review operations performance reports and provide direction and implement programs to improve the performance of the operations against goals
• Ensure customer satisfaction is measured through provided tools and goals are met; implementing plans for continuous improvement
• Seek opportunities to review operational processes and the commercial relationship with the customer, working with commercial teams to implement suggestions for improvement
• Lead the effort or provide direction to review current work processes, procedures and policies, seeking efficiencies and effectiveness improvements making sure company objectives are met
• Monitor and control departmental expenses, seeking and implementing improvements to improve the profitability of the operations

About you

• Prior corporate travel experience
• ...