Manager, Office & Desktop Operations

About this role

Join Goodwin’s Global Operations Team, and make a real impact on a global scale.
At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do.


Here, we’re not just supporting a law firm; we’re partnering with attorneys and clients to deliver cutting-edge solutions
in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions. Our commitment to integrity, ingenuity, agility, and ambition drives us, and we’re proud to have been recognised as the “Best Business Team” by The American Lawyer.


This is your opportunity to grow professionally in a dynamic, global environment, surrounded by forward-thinking peers.


The Manager, Desktop & Office Operations will direct the activities of a firm-wide team in technology service handling requests for new and existing services and features, responsible for restoration of desktop and related technology services and/or service features to a satisfactory operational state, and the assessment of requests for new services and features amongst other responsibilities.


This manager will have key responsibility for the vendor relationship management of the Desktop Support organization within the New York Office. This responsibility will be focus on engaging high-level contacts to ensure the maintenance of healthy Service Level Agreements, facilitate business continuance, and help direct the team to have a particular focus on enhancing productivity. This individual will design, maintain and continuously impr...