Manager of Strategy Operations (Payroll)

About this role

• Reporting to the Head of Payroll, the Manager, Strategy Operations – Payroll is a strategic operator who helps the Payroll business execute effectively as it is being built and scaled
• You work at the intersection of strategy, execution, and operating design – translating ambitious goals into clear plans, operating rhythms, and mechanisms that enable Payroll to grow sustainably
• What You Will Work On:
• Running Operating Systems (~70%):
• Operate and continuously improve the core execution rhythms for the Payroll business, including planning cycles, prioritization forums, operating cadences, and performance tracking
• Translate Payroll strategy and business objectives into clear goals, workplans, milestones, and accountability mechanisms
• Create visibility into priorities, progress, risks, and trade-offs across Payroll initiatives
• Support the development of scalable processes, tooling, and services that reduce operational complexity and improve cost-to-serve
• Ensure alignment between Payroll execution and enterprise-level planning, financial, and operating forums
• Introduce lightweight structure that enables speed and learning without slowing down innovation
• Leading Cross-Functional Workstreams & Initiatives (~20%):
• Own defined workstreams within high-priority Payroll initiatives focused on scalability, customer experience, retention, and financial performance
• Partner closely with Technology, Operations, Product, Finance, and Revenue to coordinate dependencies and drive execution
• Translate strategic ideas (e.g., new services, product capabilities, monetization approaches) into executable plans
• Identify gaps, risks, or misalignments in execution and drive resolution through strong collaboration and influence
• Support experimentation and iteration as Payroll tests and refines new offerings and ways of working
• Structure, Clarity, & Team Enablement (~10%):
• Bring structure to ambiguous, early-stage problems by clarifying scope, success criteria, a...