Manager Network Operations - Hawaii - Public Sector

About this role

About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.


We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.


The Role
The Technical Lead is a vital position responsible for planning, staffing, organizing, and managing the staff and infrastructure of an existing wide area network. This is a middle level management position which requires strong managerial and leadership capabilities as well as sound interpersonal communication skills for interactions with customers, contractors, and internal corporate personnel. This position will report directly to the Director, Federal Program Management and will provide leadership and direction to ensure required actions are taken to meet customer requirements.


The Main Responsibilities

• Fulfills the contract's requirement for an on-island representative to provide immediate local support for in-person meetings
• Act as the program manager’s liaison and be capable of a 1-hour response for a face-to-face meeting during business days.
• Provides technical expertise for deployed equipment (encryption, emulation, etc.)
• Leads all testing activities, ensuring they meet contractual requirements and acceptance criteria
• Provides troubleshooting and configuration expertise, applying methodical, experience-based circuit analysis to resolve performance issues.
• Validates results, determines corrective action, and confirms readiness for government review/acceptance.
• Delivers support to business development through constant customer interface
• Develops or enhances current policies, procedures or reporting templates, and obtains feedback from all affected gro...