Manager, Large Vessels Product Support & EMEA OEM Coordinator

About this role

*Are you ready for what’s next?*

*Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond. Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation.*

Oversee regional technical product support operations for Mercury Marine’s large-vessel propulsion systems across EMEA, ensuring high-quality customer support, strategic OEM engagement, standardized operational procedures, and continuous improvement of field performance and service effectiveness.

Accountabilities:

Technical Support & Customer Experience

• Lead and oversee technical product support activities for large-vessel propulsion systems across the EMEA region.
• Serve as the senior escalation point for complex technical, customer, dealer, and OEM issues.
• Ensure timely and effective end-to-end resolution of customer cases, including communication, follow-up, and sustainable corrective actions.
• Support field investigations and on-site issue resolution activities as required.
• Maintain strong customer relationships and promote a high standard of customer satisfaction and service excellence.
• Act as a primary relationship contact for key OEM accounts, ensuring strong technical partnership, operational alignment, and customer satisfaction.
• Support strategic OEM discussions related to product performance, service processes, escalation management, and continuous improvement initiatives.
• Develop, implement, and maintain cross-functional support procedures and operational standards across internal teams and key customer organizations.
• Act as the primary technical and operational relationship interface for designated key OEM accounts across the EMEA region.
• Develop and maintain strong collaborative relationships with OEM partners to sup...