Manager, Infrastructure Operations

About this role

Job Description:

The Manager, Infrastructure Operations oversees the day-to-day operations of back-office server, network, and cloud infrastructure environments that support NextGen Healthcare employees and contractors. This role leads a team of engineers and administrators responsible for the reliability, security, performance, and availability of key services, including Microsoft 365, MFA, VPN, telecommunications, and related AWS cloud environments. The Manager partners with senior leadership and cross-functional stakeholders to implement infrastructure strategies, drive operational improvements, and support a stable and secure enterprise environment.

Job Responsibilities

• Provide day-to-day leadership, direction, and coaching to infrastructure operations team members.
• Lead and develop a team of engineers and administrators to support performance, engagement, and professional growth.
• Partner with leadership and business stakeholders to understand requirements, prioritize work, and translate operational needs into infrastructure support and improvement plans.
• Maintain regular communication with internal stakeholders regarding infrastructure operations, service performance, priorities, and issues.
• Support budgeting, resource planning, and vendor coordination for infrastructure services.
• Oversee implementation and support of enhancements to existing infrastructure, systems, applications, and networks.
• Contribute to the evaluation of software, systems, and services to support operational needs and purchasing decisions.
• Manage vendor and service provider relationships to ensure service quality, compliance with expectations, and alignment with organizational objectives.
• Execute against established infrastructure roadmaps, including cloud adoption, optimization, automation, and operational improvement initiatives.
• Apply and enforce established best practices, policies, procedures, and operational standards to ensure system reliability, scala...