Manager, Identity & Access Management Operations - Onsite based in Dallas, TX

About this role

The Manager of Identity & Access Management (IAM) Operations is responsible for leading the day-to-day execution, support, and continuous improvement of Tenet Health’s enterprise IAM services. This role ensures that the right individuals have the right access to the right systems at the right time—while maintaining strong security, compliance, and operational efficiency across a highly regulated healthcare environment.  This is a hands-on leadership role focused on running IAM services at scale, managing a team of engineers and analysts, and operating critical identity platforms that support both clinical and business applications.  You will partner closely with cybersecurity leadership, application teams, HR, audit, and compliance to ensure identity services are reliable, secure, and aligned with regulatory requirements such as SOX and healthcare-specific controls.

IAM Operations Leadership

- Lead and manage the daily operations of IAM services, including: 
- User provisioning and deprovisioning
- Access request fulfillment and approvals
- Access reviews and certifications
- Identity-related incident and issue resolution
- Oversee and mentor a team of IAM engineers, analysts, and potentially offshore/vendor resources
- Establish and monitor SLAs, KPIs, and operational metrics to ensure service quality and performance

Platform Ownership & Support

- Manage and support IAM platforms that deliver core identity capabilities, including: 
- Single Sign-On (SSO) – centralized authentication across enterprise applications
- Multi-Factor Authentication (MFA) – strong authentication and risk-based access controls
- Identity Governance & Administration (IGA) – access requests, approvals, certifications, and policy enforcement
- Privileged Access Management (PAM) – secure management of elevated/admin access
- Support and operate enterprise IAM tools such as: 
- Microsoft Entra ID (Azure AD), Okta, or similar identity providers
- SailPoint, Saviyn...