Manager, Guest Experience & CX Operations

About this role

At NAYA, we’re on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us.

At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us

We are looking for an experienced, passionate person to grow with us as we live our mission. If you’re ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen.

You will love working at NAYA
We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including:

• **Competitive pay** to recognize your impact
• Competitive **bonus plan**
• **Paid Vacation time**
• **Medical, dental, and vision insurance** to keep you healthy and thriving
• **Flexible Spending** Account
• **Commuter benefits** to make life easier
• **Employee discounts** and **free NAYA meals** — because we believe in enjoying what we serve
• Pet Insurance - because we know your fur babies are important you
• **Growth opportunities** at every level — we invest in developing leaders from within
• Employee Assistance, Pay on Demand, Pet Insurance, Identity Theft Protection, **and much more!**

At NAYA, you’ll find more than a job — you’ll find a community that values you, supports your goals, and celebrates your success.

The Customer Experience Manager is responsible for leading NAYA’s day-to-day guest support operations across all channels, including digital, in-store, and post-visit feedback. This role goes beyond response management to build scalable processes, surface actionable insights, and ensure every guest interaction reflects NAYA’s brand and values, deepening guest satisfaction and loyalty.

You will serve as the primary owner of guest feedback and communication, ensuring SLAs are met, recovery strategies are effective, and cross-functional partners have the informati...