Manager, Collection Strategy & Audit Recovery

About this role

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.


Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.


This role is responsible for the strategic oversight and execution of the end-to-end revenue cycle, with a specialized focus on optimizing collections and minimizing bad debt within the Workers' Compensation and Commercial Auto lines of business.


How You’ll Do It
Strategic Collections & Revenue Management:

• Oversee the entire revenue cycle process, encompassing billing (payroll and direct methods), midterm premium adjustments, audit execution, management of accounts receivable aging, collections, and refund administration for Workers' Compensation and Commercial Auto..
• Develop, implement, and own the collections strategy, employing proactive outreach, negotiation, and a tiered recovery framework that strategically balances customer retention with rigorous financial discipline.
• Design and execute account escalation frameworks for delinquent balances, utilizing technology and automation to accelerate resolution and significantly reduce charge-offs. Establish clear financial thresholds and settlement authority parameters for litigation decisions.
• Monitor and report on key performance indicators (KPIs) for collections, including recovery rates, settlement efficacy, aged receivables (with focus on reducing >90 day delinquencies), and return on investment (ROI) for external vendors. Deliver data-driven insights to inform and optimize future performance.

Vendor, Litigation, And Compliance Oversight

• Manage relationships with third-party collection agencies and external vendors, ensuring strict compliance with state/federal regulations, a...