Manager - Client Operations (IC)

About this role

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary
The Manager of Client Operations is responsible for providing technology support for contracted clients within the Pharmacy Services Segment (PS) of DDAT for all Lines of Business (Commercial, Medicare, Medicaid, and affiliated clients). In this role, you will serve as an intermediary between PBM clients, the IT organization, and other internal functional areas, predominantly Sales, Account Management, and Implementations. This person is accountable for providing superior service to members, developing and maintaining positive relationships with client resources, managing critical technology issues, and understanding custom client IT work. Specifically, this manager will act as a voice for the client within the organization, communicating technology opportunities, needs, and concerns to internal teams like Product and Engineering. A successful candidate will need to quickly build relationships with key internal stakeholders to identify and leverage operational efficiencies, as well as build relationships with client contacts to understand their needs and deliver quality results.

Personal Attributes:

- Thrives in a dynamic, high-pressure environment where teamwork and personal drive are essential to success
- Strong desire to build a network of relationships with clients and key stakeholders
- Comfortable presenting to large groups of attendees, including developing and presenting slides or other information to accomplish goals
- Influential on cross-functional teams within a large, matrix organization
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