Logistics Operations Manager, Cloud Customer Logistics

Responsibilities

The Logistics Operations Manager will oversee daily material flow, 3PL vendor performance, and budget management for data center operations. They are responsible for designing logistics strategies, driving automation, and partnering with cross-functional teams to optimize operational efficiency.

Requirements

Candidates must have at least 7 years of experience in data analysis, operational process solutions, and vendor management. A bachelor's degree is required, and professional certifications like Lean Six Sigma or PMP are preferred.

Skills

• Logistics Operations
• Vendor Management
• Program Management
• Data Analytics
• Capacity Planning
• Budget Management
• Process Re-engineering
• Quality Management
• Change Management
• Business Requirements Documentation
• Supply Chain Management
• Risk Management
• Automation
• Strategic Planning
• Cross-functional Leadership
• Communication

Benefits

• Bonus
• Equity
• Health Insurance

About this role

MINIMUM QUALIFICATIONS:

* Bachelor's degree or equivalent practical experience.

* 7 years of experience analyzing data and generating business insights.

* 7 years of experience developing operational process solutions, and working
with cross-functional teams to drive these changes.
* 7 years of experience in a customer or client-facing role supporting vendor
management.
* 5 years of experience in global operations management or program management
within service delivery environments.

PREFERRED QUALIFICATIONS:

* Certified Lean Six Sigma (Green/Black Belt) or PMP certification, with
demonstrated success in business process re-engineering, or quality
management frameworks.
* Experience in Trust and Safety, Content Moderation, Risk Management, or
high-volume Customer Support operations.
* Deep expertise in capacity planning, OpEx budget management, and vendor
agreement performance governance.
* Strong experience in data analytics, capacity modeling, and leveraging data
to solve complex operational issues.
* Strong executive presence with exceptional written and verbal communication
skills; proven ability to influence cross-functional leadership (Legal,
Engineering, Product).
* Excellent problem-solving and critical thinking skills with attention to
detail in an ever-changing environment.

ABOUT THE JOB:

A problem isn’t truly solved until it’s solved for all. That’s why Googlers
build products that help create opportunities for everyone, whether down the
street or across the globe. As a Program Manager at Google, you’ll lead complex,
multi-disciplinary projects from start to finish — working with stakeholders to
plan requirements, manage project schedules, identify risks, and communicate
clearly with cross-functional partners across the company. Your projects will
often span offices, time zones, and hemispheres. It's your job to coordinate the
players and keep them up to date on progress and deadlines.

In this role, you will be the leader of how Google optimizes logistics processes
while incorporating current industry standards and best practices. You will be
responsible for change management, standardization of user documentation, and
understanding operational impacts. You will lead new project initiatives for the
Americas server operations logistics with a duration of three months to two
years, create Business Requirements Documents (BRD), and create
presentations/documents for the leadership team.

Behind everything our users see online is the architecture built by the
Technical Infrastructure team to keep it running. From developing and
maintaining our data centers to building the next generation of Google
platforms, we make Google's product portfolio possible. We're proud to be our
engineers' engineers and love voiding warranties by taking things apart so we
can rebuild them. We keep our networks up and running, ensuring our users have
the best and fastest experience possible.Individual pay is determined by factors
including job-related skills, experience, and relevant education or training.

US: $136000 - $196000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google
[https://www.google.com/about/careers/applications/benefits/].

RESPONSIBILITIES:

* Manage daily logistics operations, material flow, and Third-Party Logistics
(3PL) warehouse/data center vendors, including overseeing budgets, invoices,
and capital improvements.
* Monitor SLAs, KPIs, and vendor scorecards to ensure business continuity, and
build business cases for process and logistics improvements.
* Design and execute comprehensive forward and reverse logistics strategies
aligned with the organization's long-term business goals.
* Drive technology-driven automation, reduce MTTR, optimize capacity, and
eliminate obstacles in material flow to lower operational costs.
* Partner with internal Google teams, carriers, and external vendors to align
priorities, reduce delivery cycle times, and scale operations efficiently.

About Google

Software Development · 10,001+ employees · headquartered in Mountain View, CA