Logistics Operations Manager

Responsibilities

Manage daily logistics operations, material flow, warehouse vendors, budgets, and performance metrics while developing forward and reverse logistics strategies. Lead process improvements, automation, and cross-functional initiatives to optimize capacity, reduce costs and delivery times, and support business continuity.

Requirements

Requires a bachelor's degree or equivalent practical experience, along with seven years of experience in data analysis, operational process development, cross-functional change initiatives, and customer-facing logistics operations. Preferred qualifications include Lean Six Sigma or PMP certification, experience in trust and safety or high-volume support operations, and expertise in capacity planning, OpEx budgets, vendor governance, and executive communication.

Skills

• Logistics Operations
• Data Analytics
• Operational Process Improvement
• Cross-Functional Leadership
• Capacity Planning
• Budget Management
• Vendor Management
• Contract Performance Governance
• Forward and Reverse Logistics
• Material Flow Management
• SLA and KPI Monitoring
• Business Case Development
• Automation
• Change Management
• Business Requirements Documentation
• Executive Communication

Benefits

• Bonus
• Equity
• Benefits

About this role

MINIMUM QUALIFICATIONS:

* Bachelor's degree or equivalent practical experience.

* 7 years of experience analyzing data and generating business insights.

* 7 years of experience developing operational process solutions, and working
with cross-functional teams to drive these changes.
* 7 years of experience in a customer or client-facing role supporting
logistics operations.

PREFERRED QUALIFICATIONS:

* Certified Lean Six Sigma (Green/Black Belt) or PMP certification, with
demonstrated success in business process re-engineering, quality management
frameworks or capacity modeling.
* Experience in Trust and Safety, content moderation, risk management, or
high-volume customer support operations.
* Strong experience in data analytics, capacity modeling, and leveraging data
to solve operational challenges.
* Deep expertise in capacity planning, OpEx budget management, and vendor
contract performance governance.
* Excellent problem-solving and critical thinking skills with attention to
detail in an ever-changing environment.
* Strong executive presence with exceptional written and verbal communication
skills, and proven ability to influence cross-functional leadership (Legal,
Engineering, Product).

ABOUT THE JOB:

A problem isn’t truly solved until it’s solved for all. That’s why Googlers
build products that help create opportunities for everyone, whether down the
street or across the globe. As a Program Manager at Google, you’ll lead complex,
multi-disciplinary projects from start to finish — working with stakeholders to
plan requirements, manage project schedules, identify risks, and communicate
clearly with cross-functional partners across the company. Your projects will
often span offices, time zones, and hemispheres. It's your job to coordinate the
players and keep them up to date on progress and deadlines.

In this role, you will be the leader of how Google optimizes logistics processes
while incorporating current industry standards and best practices. You will be
responsible for process improvement recommendations, change management,
standardization of user documentation, creating processes that drive action and
interacting with all partner teams. You will lead new project initiatives for
the Americas server operations logistics with a duration of three months to two
years, create Business Requirements Documents (BRD), work with key stakeholders,
drive innovation, understand operational impacts and create
presentations/documents for the leadership team.

Behind everything our users see online is the architecture built by the
Technical Infrastructure team to keep it running. From developing and
maintaining our data centers to building the next generation of Google
platforms, we make Google's product portfolio possible. We're proud to be our
engineers' engineers and love voiding warranties by taking things apart so we
can rebuild them. We keep our networks up and running, ensuring our users have
the best and fastest experience possible.

Individual pay is determined by factors including job-related skills,
experience, and relevant education or training.

US: $136000 - $196000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google
[https://www.google.com/about/careers/applications/benefits/].

RESPONSIBILITIES:

* Manage daily logistics operations, material flow, and 3PL warehouse vendors,
including overseeing budgets, invoices, and capital improvements.
* Monitor SLAs, KPIs, and vendor scorecards to ensure business continuity and
build business cases for process and logistics improvements.
* Design and execute comprehensive forward and reverse logistics strategies
aligned with the organization's long-term business goals.
* Drive technology-driven automation, reduce MTTR, optimize capacity, and
eliminate obstacles in material flow to lower operational costs.
* Partner with internal Google teams, carriers, and external vendors to align
priorities, reduce delivery cycle times, and scale operations efficiently.

About Google

Software Development · 10,001+ employees · headquartered in Mountain View, CA