Legal Sales Representative

Responsibilities

The Legal Sales Representative is responsible for converting prospective clients into retained clients through consultative sales consultations conducted via Zoom or telephone. They must manage the sales pipeline, maintain accurate CRM records, and collaborate with attorneys to ensure a seamless client engagement process.

Requirements

Candidates must have proven experience in consultative sales, preferably with high-ticket intangible services, and possess excellent English communication skills. Proficiency in CRM software and the ability to work independently while meeting strict conversion KPIs are essential.

Skills

• Consultative sales
• Lead conversion
• CRM management
• Active listening
• Objection handling
• Clio
• Google Sheets
• Communication
• Empathy
• Pipeline management
• Time management
• Attention to detail
• Professionalism
• Data entry
• Virtual consultation

About this role

LEGAL SALES REPRESENTATIVE
Remote - Open worldwide | Latin America or Philippines preferred
Independent Contractor | $12.00 per hour + Incentives
Required availability - 8:30 AM - 6:00 PM U.S Eastern Time Monday - Friday
Excellent spoken and written English required.
Mayeroshn Law Group, P.A. is headquartered in Fort Lauderdale, Florida, USA; relocation is not required.

SUMMARY
The Legal Sales Rep plays a key role in closing sales by connecting with prospective clients, understanding their legal needs, and guiding them through the process of retaining the Firm.
This is a client-facing, results-driven sales position involving consultations conducted primarily via Zoom and occasionally by telephone. Candidates must maintain a clear spoken and written English, professional appearance, demeanor, and environment during all virtual consultations, representing the Firm with the same level of professionalism expected in an in-person meeting.
The role requires close collaboration with attorneys and Firm leadership, with a primary focus on converting qualified prospective clients (PNCs) into retained clients. Success requires exceptional communication, active listening, thoughtful follow-up, and the ability to build trust while guiding prospective clients toward an informed decision to retain the Firm.
The ideal candidate has proven sales experience, preferably selling high-ticket, intangible services through a consultative sales approach. They are confident addressing objections and guiding prospects through a professional, empathetic consultation experience. They are comfortable working toward conversion goals, tracking key performance indicators (KPIs), and operating in an environment that values transparency, accountability, continuous learning, and measurable results.

RESPONSIBILITIES
Consultative Sales and Prospective Client Engagement
Maintain a minimum conversion rate of 50%, with a goal of securing 15–20 full-matter client engagements per month through active listening, identifying prospective clients’ needs, effectively addressing objections, and consistent follow-up.
Strictly adhere to all Firm-approved sales scripts, communication guidelines, policies, and standard operating procedures (SOPs). Unauthorized statements, deviations from approved protocols, or providing legal advice can expose the Firm to serious ethical and regulatory consequences.
Conduct professional, thorough consultations with prospective clients, primarily via Zoom and occasionally by telephone, maintaining a polished appearance, professional demeanor, and distraction-free environment.
Collaborate closely with attorneys and Firm leadership to ensure prospective clients receive knowledgeable, compassionate guidance throughout the consultation and engagement process.
Communicate with prospective clients through phone, email, and other approved channels to understand their needs, explain the Firm’s services and engagement options, and guide them through the retention process.
Proactively manage assigned leads, respond promptly to inquiries, and maintain consistent communication to maximize conversion opportunities.
Conduct consistent post-consultation follow-up, including GAS calls to prospective clients who have not retained the Firm, to re-engage potential clients and identify additional opportunities for conversion.
CRM Management, Documentation, and Reporting
Demonstrate proficiency with CRM systems by promptly and accurately entering lead information, documenting all prospect and client interactions, and recording outcomes, next steps, and follow-up activity.
Complete all assigned Clio tasks by the end of each scheduled workday.
Keep Clio records current and accurate so the team has access to reliable client information; leadership will review data accuracy.
Pull and organize CRM reports and enter and maintain client data in Google Sheets with at least 95% accuracy.
Team Collaboration, Accountability, and Professional Development
Take ownership of individual performance, consistently meet established KPIs and conversion goals, and demonstrate accountability for results.
Demonstrate a strong team-oriented mindset by collaborating with colleagues, supporting team goals, and contributing to a positive, productive work environment.
Remain receptive to coaching, constructive feedback, and performance evaluations, and implement recommendations to improve performance.
Attend the daily team standup and accountability meeting every weekday from 8:30–9:00 a.m. Eastern Time, regardless of scheduled shift.
Maintain professional, respectful, and solutions-oriented communication with colleagues and Firm leadership.
Provide management with constructive feedback regarding lead quality, lead volume, and conversion opportunities, including recommendations based on direct interactions with prospective clients.
Remain flexible regarding scheduling adjustments, including occasional evening or weekend coverage based on Firm needs.
Strengthen consultative selling, communication, and client engagement skills through ongoing training and professional development.

QUALIFICATIONS
Demonstrated experience selling high-ticket, intangible services through a consultative sales process.
A track record of converting qualified leads into paying clients and meeting measurable sales goals.
Experience conducting sales consultations by phone or video, identifying client needs, addressing concerns, and guiding prospects toward a decision.
Excellent English verbal, written, and interpersonal communication skills, including the ability to explain information clearly and communicate with empathy.
Strong listening skills and sound judgment when working with individuals facing sensitive or stressful circumstances.
Experience managing a sales pipeline, maintaining consistent follow-up, and documenting activity in a CRM.
Strong organizational skills and attention to detail, with the ability to manage multiple prospects, appointments, tasks, and deadlines....

About MLG

Legal Services · 11-50 employees · headquartered in Fort Lauderdale, Florida · founded 2000