Legal Operations Program Manager, Legal & Compliance

About this role

## About the team

Zillow’s Legal & Compliance (L&C) Operations team empowers the department with innovative tools and resources, driving efficiency and effectiveness across L&C. The team values new ideas and creative approaches, working collaboratively to deliver solutions that support Zillow’s mission.

## About the role

Zillow Group is seeking a highly effective Legal Operations Program Manager to drive complex projects and operational excellence across the L&C department. In this critical role, you will be responsible for owning a portfolio of L&C-driven cross-functional initiatives from intake to measurable outcomes, while following and continuously improving upon our project management standards and best practices.

You will maintain a comprehensive roadmap of in-progress and planned initiatives, working closely within our department to assess new ideas and support their justification and prioritization. You work with every team in the department, gaining exposure to many different subject matter areas. Because of the diverse nature of our work, you will partner extensively with business stakeholders, Sourcing, Product, Engineering, and other teams across Zillow. We are looking for an exceptional communicator and negotiator who can bridge the gap between our legal experts and the wider business to get things done. The successful candidate in this role will become a trusted partner known for clarity, follow-through, and operational rigor.

You Will Get To:

• Act as the keeper of our strategic roadmap, maintaining clear visibility into what we are currently executing and what is planned for our most important and impactful work.
• Assess new ideas and opportunities by applying critical analysis and leveraging metrics to support—or respectfully challenge—stakeholders, ensuring we prioritize only the most critical work.
• Build and socialize business cases (problem statement, options, cost/benefit, risks, success metrics) for new initiatives.
• Develop a...