Legal Operations Manager

About this role

Join Triumph!

At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network. That’s why we’re looking for passionate, innovative, solutions-oriented people to join our team. We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients. Because at the end of the day our goal is to help our partners businesses run better.

Position Summary: The Legal Operations Manager supports a full range of responsibilities for the legal and contracting team in the Company’s Payments and Intelligence verticals. These projects include primary management and oversight of the contracting dashboard and staffing queue for contracts flow in the department, interfacing with representatives in the department’s sales and credit groups to manage customer acquisition through the contracting process, and coordinating with the operations group in response to service of process and other legal requests. This role will work closely with General Counsel and other attorneys of the Company, as well as business stakeholders at all levels of the company.

Essential Duties & Responsibilities

Contracting Queue Management

• Oversee the Company’s contracting dashboard and management queue in Salesforce and Docusign CLM.
• Manage and oversee contracting queue and staffing, including contract generation and redlining, to adhere to departmental SLAs for contract managers and attorneys.
• Coordinate with internal stakeholders (sales, operations, IT, credit, etc.) as related to contracting status and progress.
• Develop and implement best practices and standard operating procedures to enhance the effectiveness of legal operations.

Legal Operations Responsibilities

• Work with the Company’s attorneys and operational stakeholders in response to service of process items (subpoenas, etc.) related to the Company’s P...