Lead UX Designer

About this role

*This is a full-time onsite role based in the location(s) posted and is performed from the designated work location five days per week. No relocation is offered.*

The Lead UX Designer creates high-performing customer experiences across web and mobile platforms, translating user needs, business goals, and customer insights into intuitive, accessible, and scalable solutions. This role leads the design of complex customer journeys, contributes to enterprise design systems, and partners cross-functionally to shape product strategy and digital transformation initiatives.

# Primary responsibilities

• Lead design efforts across multiple products, journeys, and initiatives while ensuring a cohesive customer experience.
• Use AI-enabled design and prototyping tools (e.g., Figma Make, Loveable, Adobe Firefly, Claude Code, or similar) to accelerate ideation, streamline workflows, and create interactive prototypes from early concepts to production-ready experiences while maintaining a human-centered approach to design.
• Collaborate across teams to align foundational/structural design with overarching strategies (campaign, site, and user experience).
• Partner with UX content writers, product managers, engineers, and design system teams to translate customer needs into scalable, reusable components and patterns.
• Identify opportunities to improve processes and style guides for consistent design and language across projects and products.
• Design comprehensive, production-ready component libraries in Figma—from foundational atoms to complex organisms—ensuring each component is accessible, flexible, and documented for implementation.
• Guide and mentor designers through design reviews, critiques, and knowledge sharing.
• Facilitate cross-team alignment on UX approaches, helping teams navigate ambiguity, competing priorities, and technical constraints.
• Factor in usability testing results when making design and creative decisions.

# Requirements & core competenci...