Lead Technical Product Manager - Remote

About this role

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

In this role, you will lead end-to-end product lifecycle management with a focus on ServiceNow and workflow-enabled capabilities. Sitting at the intersection of business strategy and technical execution, you will partner closely with operational stakeholders, tech team and operations teams to translate business needs into scalable technical solutions. You will define issue management workflow product experiences, refine product backlogs, and integrate automation and AI-enabled capabilities to optimize product performance, streamline workflows, and drive impactful healthcare outcomes.

You'll enjoy the flexibility to work remotely \* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Lead requirements discovery with business leaders and operational stakeholders, asking probing questions to clarify workflows, business rules, risks, and expected outcomes
• Translate business requirements into clear technical specifications, user stories, acceptance criteria, workflow documentation, and implementation guidance for engineering teams
• Serve as the product bridge across business, engineering, architecture, QA, operations, and project delivery teams to resolve ambiguity and align execution
• Own and refine product backlog priorities for ServiceNow and workflow-enabled capabilities, balancing business value, technical feasibility, compliance, sc...