Lead Software Engineer

About this role

locations

California, USA

time type

Full time

posted on

Posted Today

job requisition id

JR110861

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Genesys Cloud Services, Inc. seeks Lead Software Engineer – Media Services Group in Menlo Park, CA. \*\*Telecommuting allowed for this position.\*\*

Job Description: Develop and deploy highly available, fault-tolerant software that will help drive improvements towards the features, reliability, performance, and efficiency of the Genesys Cloud platform. Work with development partners to shape the architecture, design, and implementations of new and existing systems to enhance their reliability, performance, efficiency, and scalability. Design and implement major changes and new features. Identify bottlenecks and problems throughout the infrastructure. Actively review code and provide peer feedback. Provide coaching, guidance, and training to more junior development staff. Explain difficult concepts and influences colleagues below and above their level. Collaborate with engineering teams to identify and resolve pain points. Manages major technical projects, involving delegation of work and review of products. Troubleshoot production issues and come up with solutions as required. Telecommu...