Lead Product Manager

About this role

About the Company:


At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.


The Role You’ll Play:
As Lead Product Manager for Booker, you’ll be at the center of a platform that powers thousands of Spa, Grooming, Beauty, and Wellness businesses. You’ll guide strategy, modernize critical workflows, and shape foundational systems that directly impact the lives of providers and their clients every day.

• Define and execute a multi-year product strategy that strengthens Booker’s core and accelerates growth in high-PMF verticals like spa and grooming.
• Lead high-impact initiatives across POS, memberships, scheduling, and payments to drive value, reduce churn, and increase adoption.
• Collaborate with Engineering and Design to modernize legacy workflows, improve system reliability, and reduce tech debt without compromising user experience.
• Partner cross-functionally with Support, Sales, and Customer Success to ensure launches are seamless and rollouts are intuitive and well-communicated.
• Use data to uncover root-cause issues, optimize performance, and shape roadmaps that prioritize merchant impact and revenue outcomes.
• Advocate for real users by translating customer insights into powerful product decisions, from single-location salons to enterprise spa chains.
• Own the roadmap and execution strategy for foundational areas like reporting, data integrity, and compliance.
• Drive alignment with teams across Finance, R&A, Compliance, International, and Platform to unify Booker within the broader Playlist ecosystem.

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