Lead Product Manager - AI Product Management

About this role

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The Lead Product Manager manages products for customer use. The Lead Product Manager works on problems of diverse scope and complexity ranging from moderate to substantial. You will report to the VP, Experience Transformation.

## Role Summary

The CenterWell Customer Experience team is looking for a senior individual contributor to lead product strategy for components of the CenterWell AI portfolio. You will guide the development, and deployment of AI-powered solutions that improve patient experiences, clinical effectiveness, and operational performance across CenterWell.

As Lead Product Manager, you will work with the automation portfolio team, data science and IT partners, and segment product and operations leaders to deliver AI capabilities across businesses. You will operate across the full lifecycle, from early-stage experimentation through scaled deployment, balancing innovation velocity with patient safety and regulatory thoughtfulness.

You will have product judgement and technical fluency in AI and ML. We measure success by delivering responsible AI products with clear value and sustained real-world adoption.

### Responsibilities

AI Product Strategy & Discovery

• You will oversee the product roadmap for a defined set of AI capabilities within the broader CenterWell AI portfolio.
• You will evaluate AI use cases in consideration of our priorities, clinical outcomes, and operational needs.
• You will translate complex business problems into articulated product requirements, value hypotheses, and success metrics.
• Conduct market and technology research to stay current on AI trends in healthcare and evaluate new tools, platforms, and vendors.
• Collaborate across AI, automation, and generative AI efforts to shape cohesive end-to-end solutions.

Product Delivery & Execution

• You will lead cross-segment AI pilots from concept through validation, deployment, and adoption.
• Define testing and validation ...