Lead Cloud Integrations Engineer

About this role

The Role:
11:11 is looking for an experienced Lead Cloud Integrations Engineer in supporting and guaranteeing a positive migration experience for all 11:11 clients. This position is responsible for the planning, provisioning, migration and optimization of our organization’s cloud-based Customers. The Lead Cloud Integrations Engineer will drive customer success through effective integration and strong customer relationship management. This position will require a person with a penchant for detail and a continuous improvement mindset. This is a full-time position reporting to the Manager of Cloud Integrations.

Responsibilities:

• Deliver migration services to meet 11:11 Systems’ integrations strategy to customers.
• Provide feedback to leadership as necessary to ensure that escalated tickets are prioritized and triaged as appropriate.
• Triage incoming requests for 11:11 Systems’ migration strategy and plan out technical requirements with the team.
• Act as a technical lead for the Cloud Integration team to resolve customer migration / integration problems.
• Escalate and work alongside teams within 11:11 Systems, e.g. Operations, Infrastructure, Development etc.
• Practice extreme ownership of project ticket(s) within area of responsibility
• Follow 11:11 Systems’ best practices for service management
• Deliver superior customer service while maintaining professional relationships
• Own ticket escalations and ensure that it is followed on a consistent basis.
• Ensure that migration-related incidents and problems are mitigated
• Collaborate with vendors for support needs.
• Ensure all escalated customer tickets are addressed and escalated to vendor support as needed in a timely manner
• Enhance team efficiency by accepting ownership of new and different requests; exploring opportunities to add value to job accomplishments.
• Work supportively with colleagues, operating consistent with 11:11’s Code of Business Ethics and Company Values.
• Responsibly receiv...