Key Account Manager

Responsibilities

The Key Account Manager will manage the end-to-end order process and serve as the primary point of contact for key customers to resolve issues. They will also collaborate with sales representatives to develop strategies for market growth and provide strategic product recommendations.

Requirements

Candidates must have at least 4 years of relevant sales or customer service experience and strong proficiency in Microsoft Office 365. Industry knowledge in residential or commercial roofing materials is considered a plus.

Skills

• Sales
• Customer service
• Order management
• Relationship management
• Problem-solving
• Communication
• Microsoft Office 365
• Strategic planning
• Product knowledge
• Detail-oriented
• Organizational skills

Benefits

• 401(k) with employer match
• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Company holidays
• Parental leave
• Paid training
• Certifications
• Legal assistance
• Identity protection
• Pet insurance
• Employee assistance program

About this role

Overview
QXO is a leading distributor and installer of building products serving an $800 billion market. The company’s mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America’s largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth. For more information, visit QXO.com.
What you will do:
Provide unique and elevated customer experience in support of QXO's sales efforts by collaborating with the branch manager and outside sales representatives to continuously improve the service offering
Manage the end-to-end order management process by tracking orders checking stock availability suggesting complementary products and collecting customer feedback
Operate as the primary point of contact for key customers during issue resolution through calls and emails
Partner with outside sales representatives to develop strategies to become the number one roofing distributor by maintaining a strong working relationship with key customers
Engage in independent discussions with manufacturers to track and learn about products to educate customers
Make strategic recommendations to customers to drive private label products and digital penetration
Resolve day-to-day issues quickly, efficiently, and safely
What you will bring:
Minimum 4+ years of relevant Sales or Customer Service experience
Industry knowledge in residential roofing or commercial roofing materials is a plus
Diligent organizational habits with a detail-oriented focus on producing high-quality deliverables
Problem-solving acumen with an ability to see through complexity and exercise sound judgment with strong interpersonal skills
Proficient skill with Microsoft Office 365 applications (Word, Excel, Outlook, and PowerPoint)
Professional written and verbal communication skills to communicate effectively across all levels
Moderate travel up to 25% as needed for business purposes
Work assignments may be completed remotely and/or in available company offices
What you will earn:
401(k) with employer match
Medical, dental, and vision insurance
PTO, company holidays, and parental leave
Paid training and certifications
Legal assistance and identity protection
Pet insurance
Employee assistance program (EAP)
QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.

About QXO

Wholesale Building Materials · 10,001+ employees