Junior Full Stack Developer (Application Support Engineer)

About this role

Remote Employee BPO has an outstanding opportunity for you!

Role: Junior Full Stack Developer 
Compensation: Competitive Basic Salary
Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential (If applicable), Government Mandated Benefits
Work Schedule: 5-day work week, 6:00am - 3:00pm Philippine time
Work Setup: Work-from-Home

Summary:

We are seeking an ambitious Junior Full Stack Developer, with 2 years of experience, to join our growing engineering team. This is a high-impact, foundational role designed for a junior engineer who has a deep appetite for learning and a passion for problem-solving. You will be the first point of contact for technical triage, supporting our signage implementations and providing Level 1 engineering support for our flagship PQMS and DX5 platforms. Your goal is to become an expert in our systems, enabling you to resolve issues and collaborate with BAs independently, escalating to Senior Engineers only when necessary.

What You'll Do:

• You will play both active project implementation and ongoing platform support.
• Service Desk Support: Ensure support requests (tickets and calls) are managed professionally with clear updates and expectations set during investigations and resolutions. Escalate when required and ensure that SLAs are met.
• Signage & Implementation Support: Work directly under the guidance of our lead engineers to support the rollout and maintenance of digital signage solutions.
• Level 1 Engineering Support: Act as the primary technical contact for our PQMS and DX5 platforms, identifying and resolving front-end (React) and back-end (Java) issues and reporting requests.
• Remote Hardware Troubleshooting: Manage and troubleshoot the Windows based environments that run our software on calling displays and kiosks, ensuring peripheral connectivity and stability.
• Secure Remote Management: Utilize VPNs and remote desktop tools to manage distributed hardware asset...