[Job-32676] Senior Business Analyst - Dynamics 365, Colombia

Responsibilities

Lead discovery workshops and map business processes to define requirements for a Dynamics 365-based placement management platform. Act as the primary bridge between business stakeholders and the development team while managing the product backlog and UAT process.

Requirements

Requires consolidated experience as a Business Analyst with expertise in CRM implementations and full-cycle project management. Candidates must possess strong process mapping skills and advanced English proficiency for stakeholder facilitation.

Skills

• Business Analysis
• Dynamics 365
• Dataverse
• Requirements Engineering
• Process Mapping
• BPMN
• User Stories
• UAT
• Agile
• Azure DevOps
• Jira
• Data Modeling
• Stakeholder Management
• CRM
• Workflow Documentation

Benefits

• Premium Healthcare
• Meal voucher
• Maternity and Parental leaves
• Mobile services subsidy
• Sick pay
• Life insurance
• CI&T University
• Colombian Holidays
• Paid Vacations

About this role

At CI&T, we help large enterprises transform the potential of AI into real business impact with AI Deployment, AI-native execution, and tech-integrated business solutions.
With 30 years of experience in technological transformation, we accelerate innovation with expertise in Agentic SDLC, Application modernization, Data & AI, Martech and Business strategy.
We are 8,000 CI&Ters across more than 25 countries, collaborating to build solutions with real impact. AI is already part of how we work, evolve, and innovate every day.

We’re looking for a Senior Business Analyst to join a dedicated nearshore team building a placement management platform for a US education client. The platform supports students, placement specialists, preceptors, clinical sites and university staff. It runs on Dynamics 365 / Dataverse, Azure and a React frontend. You’ll own requirements from first discovery through user acceptance.
What you’ll do
Lead discovery workshops and interviews with business stakeholders across several user groups.
Map current-state and future-state processes and document workflows, business rules and edge cases.
Write clear user stories with testable acceptance criteria, and keep the backlog refined with the product owner.
Define data requirements, including entities, fields, relationships, validations and integration touchpoints.
Plan and run UAT, which covers writing test scenarios, coordinating testers, tracking defects and getting sign-off.
Act as the bridge between stakeholders and the development team, in an Agile setup overlapping with US Central Time.
What we’re looking for
Consolidated experience as a Business Analyst or Requirements Engineer on software or CRM implementations.
Proven experience leading the full cycle: discovery, user stories and acceptance criteria, process and data requirements, and UAT.
Strong process mapping skills (BPMN or similar) and comfort working with data models.
Experience with Agile tools such as Azure DevOps or Jira.
Advanced English, with confidence facilitating sessions with US stakeholders.
Nice to have
Dynamics 365 / Dataverse or other CRM project experience.
Background in education, healthcare or scheduling and placement workflows.
Certifications such as CBAP / CCBA, PSPO, or MB-910.
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Our benefits include:
- Premium Healthcare
- Meal voucher
- Maternity and Parental leaves
- Mobile services subsidy
- Sick pay-Life insurance
- CI&T University
- Colombian Holidays
- Paid Vacations
And many others.
Collaboration is our superpower, diversity unites us, and excellence is our standard.
We value diverse identities and life experiences, fostering a diverse, inclusive, and safe work environment. We encourage applications from diverse and underrepresented groups to our job positions.

About CI&T

IT Services and IT Consulting · 5,001-10,000 employees · headquartered in New York, NY · founded 1995