Jira DevOps Engineer

About this role

We are seeking a full-time mid-level Jira DevOps Engineer to join our Orion team.

### About Cognetic Technologies

Cognetic is a Service Disabled Veteran Owned small business headquartered in San Diego. We are focused on developing and maintaining intelligent web applications for desktop and mobile devices at the enterprise level, with millions of users. Our team members are self-starters, committed to excellent performance and outstanding customer service. If you are looking for a rewarding opportunity, challenging responsibility and meaningful work with competitive pay and benefits, come join us.

### Description

# About Us

Cognetic Technologies is a small software and systems engineering firm, headquartered in San Diego, CA, providing services to the Department of War (DoW). Our team supports Orion, the U.S. Navy’s enterprise DevOps environment, delivering capabilities to Naval organizations, including source code management, CI/CD pipelines, software security, testing environments, and agile project management tools.

# Description

We are seeking a full-time mid-level Jira DevOps Engineer to join our Orion team. The candidate will work in a collaborative and agile environment, engaging with other engineers and users through Jira trouble tickets, determining and documenting issues, and registering new clients. You will also support the migration of Jira and Jira Service Management projects from other U.S. Navy DevOps environments into Orion. The ideal candidate brings strong Jira administration expertise and possesses an active DoW secret security clearance.

# Duties:

• Respond to trouble tickets involving Orion products and services utilizing Jira Service Management.
• Facilitate registration requests via Jira tickets.
• Escalate issues to a higher tier if critical or if the technical solution requires DevOps intervention.
• Assist customers with Jira project migrations from other U.S. Navy instances, including pre-migration assessment ...