IT Operations Manager

About this role

Scope: The IT Operations Manager is responsible for the day-to-day leadership, management, and execution of IT operations, including end user support, application support, EDI operations, business systems administration, and technology service delivery. The role directly supervises operational IT staff, serves as the primary escalation point for operational technology issues, and ensures the effective delivery of technology services across the organization.
Reporting directly to the Vice President of Technology, the IT Operations Manager implements departmental priorities and operational initiatives while collaborating with Development, Cybersecurity, Data Analytics, Infrastructure, and business stakeholders to ensure technology services align with organizational needs. The role is responsible for fostering a high-performing team environment, promoting cross-functional collaboration, and maintaining operational excellence across supported systems and services.
Education:

• Bachelor's degree in Information Technology, Information Systems, Computer Science, Business Administration, Technology Management, or a related field required; equivalent combination of education and relevant experience may be considered.
• Additional education or training in IT service management, systems administration, cybersecurity, cloud technologies, project management, leadership, or healthcare technology operations is desirable.

Licensure/Certification Requirements:

• ITIL, Microsoft, CompTIA Security+, Project Management Professional (PMP), Certified Associate in Project Management (CAPM), or other relevant technology operations, service management, or leadership certifications preferred.
• Microsoft 365, Azure, cybersecurity, cloud administration, and business systems administration certifications are desirable.

Experience:

• Minimum of five (5) years of progressively responsible experience in IT operations, service delivery, technical support, application suppo...