IT Business Analyst (Entry Level, Insurance)

About this role

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for an IT Business Analyst (Entry Level, Insurance) based in the United States.
Launch your career in technology and insurance by joining a collaborative IT team focused on developing and supporting innovative insurance solutions.


In this entry-level role, you will help investigate system issues, analyze technical problems, and support the delivery of reliable technology solutions.


You will work closely with senior analysts, technical teams, business stakeholders, and external partners to understand requirements and improve system performance.


Your contributions will help ensure that system enhancements, client requests, and operational issues are handled efficiently and accurately.


This position offers hands-on experience with business analysis, troubleshooting, documentation, and IT change management in a specialized insurance environment.


With guidance from experienced colleagues and opportunities for professional development, you can build a strong foundation for long-term growth in business analysis and technology.


Accountabilities

• Investigate, triage, diagnose, and help resolve system issues reported by internal and external users, collaborating with IT teams and external suppliers when necessary.
• Monitor support tickets through to resolution, ensuring issues are tracked, documented, and addressed in a timely manner.
• Analyze reported system defects and data issues to assess their validity, severity, impact, and reproducibility.
• Assist senior business analysts with gathering business requirements, preparing functional specifications, and documenting system enhancements.
• Maintain records of changes to existing systems and help ensure that technical documentation and support materials remain complete and up to date.
• Research business and client needs, identify relevant findings, an...