International Trust Operations Manager
Company: Absolute Software
Location: Remote (Remote)
Type: Full-time
Remote: Yes
Posted: 2026-07-11
About this role
*Absolute is looking for an International Trust Operations Manager to join the Security, Risk & Compliance team. This is a broad, hands-on role spanning compliance operations, customer trust, audit support, risk management, and third-party risk — with a primary focus on EMEA and international markets. This successful candidate will collaborate with the North American counterpart to deliver success for Absolute.*
*You have a solid foundation in GRC frameworks, experience supporting internal and external audit processes, and the communication skills to handle customer security questions confidently. You thrive where rigorous compliance work and practical business enablement go hand in hand.*
What You’ll Do
Customer Trust Operations
- Serve as the primary trust operations contact for EMEA and international teams supporting our customers, prospects, and partners.
- Handle inbound security requests including security questionnaires, and customer-initiated assessments — using and enhancing AI-assisted assurance tooling to improve response speed, accuracy, and consistency.
- Help build and maintain the knowledge base that powers AI-assisted responses, keeping control mappings current and continuously improving answer quality against Absolute’s actual control environment.
- Partner with Sales, Customer Success, Engineering, and Legal to support deals involving security review cycles.
- Support customer trust reviews, due diligence activities, and regional customer trust escalations.
- Track and report on regional assurance performance metrics.
Audit & Compliance Operations
- Support the execution of an internal IT control self-assessment program, conducting assessments of technical, administrative, and physical controls and contributing observations on their design and effectiveness.
- Coordinate external audit engagements (SOC 2, ISO 27001, and others), liaising with third-party auditors and ensuring audit artifacts are well-organized and submitted on time — usi...