Implementation Project Manager

About this role

Implementation Project Manager

About Centerbase

At Centerbase, you’ll get the best of both worlds: the fast-paced dynamo of startup-esque growth with the additional stability of a larger company. At our core, we provide legal software to mid-size law firms, helping them to meet the modern expectations of clients and legal professionals while reaching their optimal productivity and profitability levels. As a company, we look at ourselves as more than merely providing a software platform. We come to work daily dedicated to streamlining the client lifecycle, providing ingenuity and commonsense measures for both attorneys and their clients.

Our belief and commitment are built on 3 Centerbase core values:

Own it with Action, Better Every Day, Win as One

Job Description

We are seeking a skilled Project Manager to join our team and lead the onboarding and implementation of our legal software solutions for our customers. The ideal candidate will have a strong background in project management with a proven track record of successfully managing software implementation from initiation to completion. You are the single point of contact to not only define the scope of the project, but to help craft solutions for issues presented. In this role, you will communicate with cross-functional departments to ensure expectations, commitments and transparency of project progress. Implementation Project Managers will manage multiple projects, ensuring milestones are met and successful hand-offs occur with the Customer Success Manager.

Responsibilities

• Lead the onboarding and implementation process for new customers adopting our legal software solutions
• Coordinate with customers to gather requirements, ensure project deliverables, and establish project timelines and milestones.
• Coordinate with internal teams, including Product, Training, Support and Customer Success Teams to ensure timely delivery of project deliverables.
• Provide regular project status update...