HR Manager

Responsibilities

The HR Manager will oversee recruitment, onboarding, and training while providing professional guidance on employee relations and HR policies. They will also manage HR systems and ensure HR practices support the commercial objectives of the hospitality business.

Requirements

Candidates must hold a CIPD Level 3 qualification and have at least three years of HR experience, preferably in a high-volume or hospitality setting. A full driving license and access to personal transport are required for site visits.

Skills

• HR management
• Recruitment
• Onboarding
• Employee relations
• Training and development
• Policy development
• Employment law
• HR systems
• Performance management
• Absence management
• Commercial awareness
• Communication
• Interpersonal skills
• Organizational skills
• Administrative skills

Benefits

• Funding towards CIPD Level 5 qualification
• Staff discounts
• Company pension scheme
• Free parking
• Lunch provided

About this role

Join our family!
Smith & Western is a family-owned and run hospitality business with a passion for great food, great service and creating memorable experiences for our guests. As we continue to grow, we’re looking for an enthusiastic, people-focused HR Manager to join our Head Office team in Horsham.
This is an exciting opportunity to take ownership of our HR function, supporting our teams across Smith & Western Restaurants and our sister brands, Amici Coffee and Rykas Café.
We’re looking for someone who enjoys being hands-on, building strong relationships with our teams and managers, and helping create a positive workplace where people can thrive. You’ll play a key role in supporting our people, developing our managers and ensuring our HR practices continue to meet the needs of our growing business.
Although this role will be primarily based at our Head Office in Horsham, you must have your own transport, as regular visits to our individual sites will be required depending on business needs.
The Role – What You’ll Be Doing
* Recruitment & Onboarding: Work closely with our recruitment team to support the recruitment process, assist in interviewing managers and team members, and ensure new starters experience a smooth, engaging onboarding process.
* Training & Development: Design and deliver training on our service standards, helping our teams provide guests with a consistently excellent experience. Support managers in developing their teams and building their confidence.
* Employee Relations: Provide practical, professional advice and guidance to managers on a range of HR matters, including absence management, performance, disciplinaries, grievances and other employee relations issues.
* HR Policies & Procedures: Write, review and update company HR policies and procedures, ensuring they remain compliant with current UK employment legislation and reflect best practice.
* HR Systems & Administration: Manage and maintain our HR systems, ensuring employee records are accurate, up to date and managed confidentially.
* Commercial Awareness: Understand the commercial side of hospitality, including labour costs, staff turnover and workforce planning, ensuring HR decisions support the wider business objectives.
* Manager Support: Build strong working relationships with managers across all our sites, providing consistent HR support and helping them manage their teams effectively.
* Multi-Brand Support: Provide HR support across Smith & Western, Amici Coffee and Rykas Café, adapting to the needs of each business.
* Continuous Improvement: Identify opportunities to improve HR processes, employee engagement and the overall working experience for our teams.

What We’re Looking For
* CIPD Level 3 qualification in People Practice, or equivalent.
* A minimum of three years' experience working in an HR role.
* A good working knowledge of UK employment law and its practical application.
* Experience supporting recruitment and onboarding, ideally within a high-volume or hospitality environment.
* Experience delivering staff training, particularly around service standards and customer experience.
* Confidence in writing, reviewing and updating HR policies and procedures.
* Experience using HR systems and software, with strong organisational and administrative skills.
* Good commercial awareness and an understanding of how effective HR management supports business performance.
* Excellent communication and interpersonal skills, with the confidence to advise and support managers at all levels.
* A full, valid driving licence and your own transport to travel between our sites as required.

About You
You’re a people person at heart. Approachable, supportive and fair, you genuinely care about helping others succeed and creating a positive working environment.
You’re a proactive self-starter who is comfortable working independently, using your initiative and taking ownership of your responsibilities. You can balance being supportive with having the confidence to challenge when necessary, ensuring our policies and procedures are followed consistently.
What We Offer
* Salary of up to £45,000, depending on experience.
* Full support and funding towards your CIPD Level 5 qualification.
* Staff discounts across our restaurants, cafés and hotel.
* Company pension scheme.
* Free parking at Head Office.
* Lunch provided while at work.
* The opportunity to work closely with the senior team and help shape the future of our HR function.
* A supportive, family-run working environment where your contribution is valued.