Hotel Operations Manager - Front Office

Responsibilities

The Operations Manager oversees the hotel's Front Office and Food & Beverage operations to ensure exceptional guest service and efficient daily performance. They are responsible for leading and developing associates while maintaining adherence to hotel and brand standards.

Requirements

The ideal candidate is a hands-on leader with strong operational experience and a welcoming, energetic personality. Essential qualifications include proven skills in communication, problem-solving, and team management within a hospitality environment.

Skills

• Operational leadership
• Front office management
• Food and beverage operations
• Guest service
• Team development
• Time management
• Communication
• Problem-solving
• Staff training
• Brand standards compliance

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• Paid time off
• Hotel room discounts
• Food and beverage discounts
• Professional development
• Advancement opportunities

About this role

Do you want to be part of a growing company with the ability to make a
difference? Consider joining DelMonte Hotel Group, a reputable, family-owned
business headquartered in Rochester, NY. As an industry leader, DelMonte Hotel
Group develops, owns, and operates award-winning properties across five states,
including New York, Ohio, Pennsylvania, Rhode Island, and Tennessee.

We are currently seeking experienced and driven candidates just like you to
serve as an Operations Manager – Front Office for the AC Element Hotel by
Marriott Rochester, NY at City Gate!

The main objective of the Operations Manager – Front Office is to oversee and
support the hotel’s Front Office and Food & Beverage operations while ensuring
exceptional guest service, efficient daily operations, and adherence to hotel
and brand standards. This position plays an important role in leading and
developing associates, monitoring guest satisfaction, and supporting the overall
success of the hotel.

Successful candidates will combine strong operational leadership with a
friendly, welcoming, and energetic personality. The ideal candidate will be a
hands-on leader who is comfortable working alongside the team, addressing guest
needs, developing associates, and creating an environment focused on exceptional
service. Strong time management, communication, problem-solving, and leadership
skills are essential for success in this role.

Benefits

As an Operations Manager – Front Office with DelMonte Hotel Group, you will be
part of a hospitality leader that prides itself on cultivating a workplace that
feels like home and brings out the best in you each and every day. It’s the kind
of company where many of our associates come for a job but stay for a career—the
kind of place where your strengths will be appreciated and where each of us can
truly be ourselves.

Your hard work and professional dedication will be rewarded with an excellent
compensation package.

* Compensation $63,000 and up based on experience plus bonus potential 
* Comprehensive benefits package including health, dental, vision, life
insurance, and 401(k)
* Paid Time Off
* Hotel room discounts at our locations around the globe
* Discounts on food and beverages
* Professional development and advancement opportunities

If you are quality-oriented, driven to succeed, and enjoy sharing your knowledge
and expertise with others, consider applying today and joining the team at the
AC Element Hotel by Marriott Rochester, NY at City Gate!

About DelMonte Hotel Group

Hospitality · 501-1,000 employees · headquartered in Rochester, NY · founded 1953