Head Of Event Operations

About this role

Head of Events Operations

55-60k plus overtime + bonus

We are seeking an accomplished Head of Events Operations with a strong background in hospitality, food service, and restaurant-led events to oversee the operational delivery of premium dining and catering experiences. This senior leadership role is responsible for ensuring the seamless execution of food-focused events while maintaining the highest standards of service, compliance, and commercial performance.

Key Responsibilities

Hospitality & Event Delivery

• Lead the operational planning and delivery of hospitality-driven events, including large-scale dining experiences and high-volume service.
• Oversee front-of-house (FOH) and back-of-house (BOH) operations, ensuring exceptional guest experience and service consistency.
• Produce detailed operational plans, service notes, and staffing briefings aligned with food service requirements.
• Attend site visits, tastings, and client meetings to assess menus, service flow, and operational feasibility.
• Manage supplier relationships for food, beverage, equipment, and logistics.
• Act as the primary operational contact for key clients and hospitality venues, ensuring adherence to venue and food safety standards.

Team & Staffing Leadership

• Lead, develop, and appraise the full-time operations team.
• Recruit, train, and manage freelance Operations Managers with hospitality expertise.
• Oversee FOH staffing functions, including coordination with staffing agencies and performance feedback.
• Ensure all staff uphold service standards, presentation, punctuality, and brand values within a restaurant-led environment.
• Verify right-to-work documentation and mandatory hospitality training for all staff.

Financial, Food & Compliance Management

• Maintain responsibility for operational cost control, including staffing, food, beverage, and equipment spend.
• Support gross profit targets through effective planning and supplier negotiation.
• Ensure f...