Cleaning Operations Manager

About this role

Location: Hybrid (Home, London Bridge office, and regular travel to sites across Greater London and Surrey)

The Mission: To transform past industry practises through people-first leadership, sustainability, and cutting-edge technology

What You Will Achieve in the Next 12 MonthsWithin 3 Months: Visibility and Standard Setting

• Portfolio Integration: You will have established a weekly rhythm that balances 60% office-based strategic oversight with 40% on-site presence across the portfolio
• The "First 90" Audit Sprint: You will have personally visited every site to conduct face-to-face audits, establishing a clear "Stolt Baseline" for quality, safety, and cleaner performance
• Operational Groundwork: You will lead the seamless onboarding of new contracts, ensuring cleaners are trained, equipment is site-ready, and the "Day 1" experience for the client is flawless

Within 6 Months: Performance and Hub Management

• Field Leadership and Auditing: You will have implemented a rigorous auditing cycle, ensuring cleaners are well-managed, checked regularly, and supported through formal performance feedback
• The Central Point of Contact: By embedding daily support channels, you will act as the primary liaison for cleaners, suppliers, and customers, resolving issues and implementing preventative methods at scale
• The Feedback Loop: Through quarterly business reviews (QBRs) and transparent audit data, you will have turned client feedback into actionable training for the on-site teams
• Profit through Efficiency: By optimising rotas and supply chains from the "control room," you will have achieved measurable improvements in site-level profit margins

Within 12 Months: Excellence at Scale

• The Gold Standard: You will have achieved a 95%+ Audit Pass Rate across the entire portfolio, evidenced by data-driven reporting that we can show to prospective clients
• Compliance Mastery: Health and Safety will be second nature; you will have a 100% compliance record on training, COSH...