Head of Central Operations

About this role

Job Title: Head of Central Operations

Company: 8Fleet

Location: Los Angeles, CA

About 8Fleet:

8Fleet is hiring! 8Fleet is a rapidly growing LA-based technology and logistics startup building the operational infrastructure for both autonomous and non-autonomous rideshare fleets. As we scale rapidly across markets, we’re looking for a world-class Head of Central Operations to build and lead the systems powering our operational backbone.

About the Role:

We are looking for a highly strategic and execution-oriented operator to lead Central Operations at 8Fleet. This role will own the operational systems, workflows, tooling, and teams that power driver growth, onboarding, launch operations, driver support, vehicle operations, insurance & claims, and fleet readiness across all markets.

You will be responsible for building scalable operational infrastructure while aggressively leveraging automation and AI to improve efficiency, reduce costs, and enable rapid growth. This is not a traditional operations management role — we are looking for someone obsessed with operational leverage, process design, and building systems that scale.

You will manage a lean, high-performing team while redesigning workflows so human effort is focused on high-value interactions and escalations, not repetitive manual work.

This role is ideal for someone who thrives in ambiguity, enjoys solving complex operational problems, and knows how to combine people, process, technology, and AI into a scalable operating model.

Key Responsibilities:

### Central Operations Leadership

• Own and scale Central Operations across all markets
• Build systems and processes that support rapid operational growth
• Develop operational playbooks, SOPs, escalation frameworks, and performance standards
• Drive operational consistency while balancing local market flexibility

### Driver Growth & Onboarding

• Oversee driver acquisition operations and onboarding workflows
• Improve f...