Genesys Cloud CX Engineer (Consultant)

About this role

Genesys Cloud CX Engineer (Consultant)

Voyage Advisory | Remote (U.S.) with up to 20% travel to Buffalo, NY
Duration: Initial 120 days (extension likely)
Engagement Type: W2 or 1099 (flexible)
Compensation: Market-competitive, based on experience

About the Role
Voyage Advisory is seeking a highly capable Genesys Cloud CX Engineer to support a federal client in designing, building, and optimizing their contact center platform. This is a hands-on engineering role requiring deep expertise in Genesys Cloud CX—not just from an administrative standpoint, but from a true build-and-configure perspective.
This is a unique opportunity for someone who sits at the intersection of engineering and client engagement—a technical expert who can also partner directly with stakeholders to gather requirements, lead discussions, and translate business needs into scalable solutions.What You’ll Do

• Design, configure, and implement solutions within **Genesys Cloud CX**, including contact flows, integrations, and platform capabilities
• Lead **requirements gathering and discovery sessions** with client stakeholders to identify needs and define solutions
• Build and enhance **IVR/IVA solutions**, including **AI and speech-enabled capabilities**
• Translate business requirements into technical designs and implement within the platform
• Partner with client teams to troubleshoot issues, optimize workflows, and improve user experience
• Facilitate client meetings, communicate progress, and explain technical concepts in an accessible way
• Collaborate with cross-functional teams to ensure scalable, maintainable solutions

What We’re Looking For (Required)

• **3–5+ years of hands-on experience with Genesys Cloud CX** (required – must be core to your background)
• Proven experience **building/configuring solutions directly in Genesys Cloud CX** (not just supporting or administering)
• Experience with **IVR/IVA**, including **AI-dri...