Senior Engineer - Genesys Cloud Automation

About this role

General information
Date
Monday, December 15, 2025


City
Remote


Country
United States


Working time
Full-time


Description & Requirements
Maximus
is seeking an experienced
Senior Engineer
to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale projects, providing expert technical guidance, and mentoring engineering teams.


The ideal candidate will have deep expertise in Genesys Cloud architecture, strong leadership skills, and the ability to align technology strategies with business objectives.


This is a remote position.
Job Specific Duties/Responsibilities:

• Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts
• Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning
• Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team.
• Accountable for the Contact Center implementation and support during all stages of the project life cycle
• Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners
• Ability to work unscheduled hours in case of emergency work/outages
• Follow department implementation standards and Change control processes
• Analyze existing and new voice and data networks (as needed) and recommend solutions
• Create/modify artifacts and deliverables, including the change management process

Minimum Requirements

• Bachelor's degree and 5-7 years of relevant experience or equivalent combination of education and experience required.

Job Specific Education/Requirements:

• Bachelor’s degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or e...