Fulfillment Operations Manager

About this role

ob purpose

The Operations Manager will have in-depth knowledge of Sonwil procedures & policies, capabilities, and customer requirements. They will be required to achieve performance levels based on objectives set by their Facility Manager on a daily, weekly, monthly, and yearly basis. They will manage operations of the facility with the goal of achieving a high level of customer satisfaction while at the same time reducing operating costs within the facility. They will work with the Facility Manager to maintain inventory levels, warehouse (5S), Warehouse Management Systems, and executing all supply chain initiatives. They will be expected to exemplify advertised Leadership characteristics as well as to develop their Team for growth based on these same characteristics. Their area of responsibility will be inclusive of all shifts and days associated with their operation.

Duties and responsibilities

• Leads, motivates, trains and coordinates daily shift operations to assure product flow within the warehouse while meeting safety, quantity, and efficiencies requirements.
• Facilitates problem solving and develops action plans to address labor performance issues and achieve key performance indicator goals.
• Understands financial drivers in the form of budgets, cost, yields, operating plans, etc., and can schedule and manage warehouse operations to ensure maximum production for minimum cost.
• Ensures all guidelines of good manufacturing practice and OSHA standards are in compliance. Leads health, safety, and environmental processes for the warehouse areas.
• Leads and develops a high performing work organization that maximizes employee teamwork, contributions, suggestions and decisions.
• Maintains a clean and sanitary warehouse which is audit-ready at all times.
• Provides for effective employee relations within the operations unit by ensuring that employment practices are fair and consistent.
• Assures that time commitments are met for outbound and inbound s...