Founding Business Operations

About this role

About Infilla
Infilla is on a mission to make housing happen faster.
The U.S. Is Short 4–7 Million Homes, And Local Permitting Is One Of The Top Bottlenecks Slowing New Housing. It Routinely Takes Months To Years Just To Approve Projects. Municipalities Are Overwhelmed By

• Rapidly changing state laws and local ordinances
• Legacy software and paper-based processes
• Inconsistent reviews and siloed workflows
• Backlogged projects

Infilla is building the modern permitting platform that helps local governments review projects faster, more consistently, and with radically better transparency. We work side-by-side with planning departments. We literally have office desks, badges, and government emails with some of our customers.


We’re backed by Basis Set Ventures, Base10 Partners, Urban Innovation Fund, SHAKTI VC, 20Growth, Bloomberg Beta, and founders/operators who’ve built products at scale.


Our values

• Ideas > Hierarchy - Best idea wins regardless of source. Be intellectually honest.
• Progress > Perfection - Get it working now and make it pretty later. Be pragmatic.
• Courage > Comfort - We do the right thing, even when hard or uncomfortable.
• Kind > Nice - Share clear, helpful feedback often. Voice your concerns and listen.

Why This Role Matters Now
Infilla is at an inflection point. Our first customers are live. Implementations are getting more complex. We’re moving from early adoption to long-term municipal partnerships.


As founding Business Operations, you’ll step into a greenfield domain where:

• A single great or failed implementation can shape our reputation for years
• Customers are adopting mission-critical software for complicated workflows
• Each municipality is different, and success requires deep context, trust, and judgment
• Product quality depends on tight feedback loops between the field and leadership
• Retention, expansion, and references will determine how fast Infilla can grow

This is a true ...