Field Service Engineer - Software - West Texas/Oklahoma
Company: Siemens Healthineers
Location: Austin, TX 78717
Salary: $74,300 - $102,168 a year
Type: Full-time
Posted: 2026-04-10
About this role
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
The Field Service Engineer - Software is the primary contact for Varian Medical Systems (VMS) customer service and repair needs ensuring that our customers’ equipment always operates efficiently. The Software service engineer is responsible for troubleshooting, repairing, installing, upgrading and performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines. Each service engineer operates in a designated field service territory and represents VMS. This requires a high level of professional communication with their team, customers, management, sales and other technical support.
The Software Field Service Engineer (FSE) position is a Systems Administration position responsible for troubleshooting, repairing, installing, upgrading, and performing preventative maintenance on the Varian Medical Systems (VMS) software according to instructions and company guidelines. Each
Software FSE operates in a designated field service territory and represents VMS, often as the primary customer contact for software issues. This requires a high level of professional communication with their team, customers, management, sales, and other technical support representatives.
You are responsible for:
- Troubleshooting, diagnosing, and repairing VMS systems within an assigned service territory.
- Installing, modifying, and completing necessary upgrades to software systems per VMS guidelines.
- Traveling to customer sites as necessary to troubleshoot and resolve issues or attend upgrades for on-site support.
- Troubleshooting customer-reported issues, and doc...