Field Operations Manager (Hardware)

About this role

Field Operations Manager (Hardware)

BY Title: Operations Manager; Project Manager

Location: Virtual within the US (CST or MST preferred)

Overview

Join our dynamic team at Blue Yonder, where innovation meets excellence. We are excited to announce an opportunity to be part of the Blue Yonder Returns Management team, where we provide cutting-edge solutions in last-mile delivery and returns management and play a crucial role in driving forward our mission to revolutionize the supply chain landscape.

Scope

In the role of Field Operations Manager (Hardware), you will be working to ensure the smooth and effective deployment, implementation and operationalization of our hardware self-service solution (returns kiosk) into host service locations. The ideal candidate will bring strong organizational skills, operational proficiency, and a dynamic mindset to align our technology solutions with our customers goals while driving operational excellence and efficiency.

What You’ll Do

Day-to-Day vendor management of our hardware manufacturing and services partners which includes but is not limited to:

• Managing hardware partner(s) production timelines, ensuring products are built within the specified and agreed timelines
• Managing logistics partner(s) timelines to ensure that hardware products are shipped and delivered to agreed locations within specified timelines
• Managing service partner(s) to ensure that all operational activities such as site surveys, hardware staging, deployment and installation are performed on time and to customer specification
• Creating hardware rollout and deployment plans based on production, site survey and installation timelines
• Elements of vendor KPI, SLA and SLO compliance management
• Working alongside Project Managers to define achievable shipment, survey, deployment and installation schedules for product deployment into the field
• Working alongside Client Account management to communicate project timelines, go...