Field Operations Manager

About this role

Description

Summary: The Field Operations Manager for the Bronx Apartment Programs is responsible for helping residents learn community life skills appropriate to their needs as recorded in their comprehensive service plan so that they may live as independently as possible. This role will also aid with office oversight and support to all other program staff.

Location: 2510 Westchester Avenue Bronx, NY 10461

Essential Duties and Responsibilities include the following.

Case Management:

• Provide case management for clients as assigned. Work with residents to attain skills of daily living, i.e. grooming, dressing, meal planning and preparation, budgeting, shopping, and recreational skills.
• Act as liaison for all other services needed by the resident and specified in the comprehensive service plan, which includes scheduling, follow up, collaboration, referral or any other process necessitated by the client’s service plan. Services include, but are not limited to: medical, psychiatric, dental, entitlement benefits, day programs, pharmaceutical, travel, emergency, financial, and legal.
• Integrate care of residents with other Beacon of Hope staff as well as with other service providers.
• Make multiple visits per month to assigned clients in their home and/or other location as agreed upon with the client and by the Program’s Manager.
• Assist with general maintenance as needed (e.g., light bulb replacement, bedbug preparation for extermination, replacement of smoke/CO2 detector battery).
• Establish, maintain and document collateral contacts with the residents’ friends, family and providers.
• Escort clients to various appointments- medical, psychiatric, Social Security Administration, Public Assistance, and Emergency Rooms, as necessary.
• Provide crisis intervention with the assistance of the NYPD, Mobile Crisis, and/or EMS.

Office Management:

• Work with the program’s Director and Beacon of Hope Administrators to...