Operations Manager - Hudson Bay

About this role

Classification: Exempt

Status: Full-time. Schedule will be determined upon hire and will include late-night and weekend shifts, as well as on-call responsibilities. Staff may be required to adjust their schedule and hours based on the operational needs of the site and the agency.

Reports to: Director of Program Operations

Location: Bronx, NY

Who We Are: Lantern Community Services helps New Yorkers impacted by homelessness move from surviving to thriving by pairing safe, supportive housing with wraparound services that build lasting stability and independence. If you believe a steady home can be the start of everything else, you’ll fit right in with our mission-first team. Lantern was also recognized as a Top 2025 Workplace by City & State New York—a great place to do meaningful work with people who care!

Where You Will Work: Hudson Bay is a brand-new, all-female shelter in the Bronx that houses 200 women aged 55 and older.

About The Role:

The Operations Manager plays a key leadership role in overseeing daily shelter operations and ensuring a safe, well-managed, and supportive environment for residents and staff. Working under the supervision of, and in partnership with, the Director of Program Operations, this role directly supervises Shift Supervisors and provides indirect oversight of Residential Aides.

The Operations Manager serves as the primary operational point of contact during assigned shifts, ensures compliance with DHS regulations and Callahan standards, and collaborates with internal departments and external partners to support effective service delivery. This role includes on-call responsibilities and requires flexibility to address operational needs outside of standard business hours.

Essential Functions:

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.*

• Supervise Shift Supervisors and Residential Aides, providing training, coaching, perfor...