Enterprise Customer Success Manager

About this role

WHO WE ARE

Headquartered in Nashville, Tennessee, Ncontracts leads the industry in integrated risk management and compliance solutions, serving over 5,000 financial institutions nationwide. As a seven-time Inc. 5000 Fastest Growing Companies honoree and consistent year-over-year recipient of "Best Places to Work" awards, we offer a thriving, work environment where career growth and life-work balance go hand in hand.

At Ncontracts, you'll join a team of industry experts dedicated to strengthening the financial services sector through innovation and thought leadership. We're seeking creative, collaborative, and self-driven professionals across all areas of our business - from developing cutting-edge solutions to sales, marketing, customer support, and beyond. Join us in our mission to make the financial industry stronger and more resilient, while advancing your career in a supportive, dynamic environment that values your unique skills and perspectives.

THE ROLE

The Enterprise Customer Success Manager will be managing Enterprise and select Strategic customer relationships, serving as a trusted advisor for their assigned portfolio. This role is focused on driving meaningful business outcomes across all Ncontracts solutions, ultimately ensuring revenue retention and uncovering expansion opportunities. By maintaining a structured cadence of engagement, including executive-level Business Reviews, the Enterprise CSM will collaborate closely with customers to understand their key objectives and support their long-term success.

YOU WILL

• Manage a portfolio of Enterprise & Strategic clients in their post-sales customer journey including kickoff, adoption, renewals, and advocacy.
• Drive business process recommendations to accelerate the adoption, retention, expansion, and value achievement while identifying and resolving risk.
• Stay on top of evolving product/service offerings for high-touch Enterprise and Strategic level clients.
• Work cross-functionally ...