Enterprise Core Customer Success Manager

Responsibilities

The Customer Success Manager will partner with enterprise clients to optimize their use of the Samsara IoT platform and ensure they achieve their operational business goals. This role involves orchestrating executive business reviews, conducting workflow workshops, and collaborating cross-functionally to drive customer value.

Requirements

Candidates must have at least 4 years of experience in customer success, account management, or strategic consulting, preferably within the enterprise SaaS sector. A bachelor's degree is required, along with strong problem-solving skills and the ability to communicate effectively with executive stakeholders.

Skills

• Customer success
• Account management
• Strategic consulting
• Enterprise SaaS
• Problem-solving
• Relationship building
• Priority management
• Emotional intelligence
• Technical product support
• Stakeholder management
• Project management
• Communication
• Data analysis
• Workflow optimization
• Mentoring

Benefits

• Health insurance
• Parental leave
• Professional development stipend
• Equity
• Performance-based bonus
• Flexible remote model

About this role

Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.
About the role:
Our Enterprise Customer Success Managers pick up where our Implementation team leaves off, working closely with our top customers to understand their fleet and unique challenges, advising on how to customize Samsara for their needs, and becoming their long-term partner.
Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering and Product, enabling you to experience multiple aspects of a hyper-growth company from within.
This is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.
You should apply if:
You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable.
You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment.
You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there.
In this role, you will:
Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value
Orchestrate executive business reviews with our customers’ decision-makers and our executive leadership where we look back at past successes and align on upcoming goals
Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products
Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more
Serve as a mentor to the wider Customer Success and Support teams
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Minimum requirements for the role:
4+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred
This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
Experience supporting or working with technical products
Solutions-oriented with strong problem-solving skills
Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
Diplomacy, tact, and poise under pressure when working through customer issues
Bachelor’s degree from a 4-year institution
This role requires up to 25% travel
An ideal candidate also has:
Has strong bias for action, the ability to think big, with insistence on high standards
Has experience serving and supporting large-scale business solutions at Fortune 500 companies
Thrives in an unstructured, fast-paced, and change-heavy environment
The compensation range shown spans approved pay zones for this role. Your primary work location determines the range applicable to you, which may be narrower than the full range displayed.
Annual on-target earnings (OTE) range for full-time employees for this position is below and depends on your city of residence. Learn more about our total rewards and benefits below.
Annual OTE Salary
$97,877.50—$131,600 USD
Total Rewards
At Samsara, we build for the people who keep the global economy moving. We want owners, not pa...

About Samsara

Software Development · 1,001-5,000 employees · headquartered in San Francisco, California · founded 2015