Engineer, AI Tech Services, India

About this role

UNLEASH YOUR BEST SELF
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*YOUR PASSION FOR EXCELLENCE STARTS HERE!!*

1. AI & Automation Solution Development - 40%

Build and enhance automation workflows using RPA tools (UiPath, Automation Anywhere, Power Automate) following established patterns and standards

Implement discrete components for common insurance automations (claims intake tasks, policy servicing updates, document routing)

Configure OCR/NLP or AI services within workflows with guidance (e.g., calling an Azure AI/AWS service, parsing results, handling exceptions)

Develop reusable scripts/utilities (Python) to support data preparation, validation, and workflow logic

Create and maintain technical documentation (process definitions, runbooks, configuration guides)

2. Process Analysis & Delivery Support - 20%

Participate in process discovery sessions; document current-state steps, exceptions, volumes, and data inputs/outputs

Assist in defining automation requirements, acceptance criteria, and test plans in partnership with BAs/SMEs

Support basic effort sizing and feasibility assessments using provided templates (complexity, data readiness, access constraints)

Execute unit testing and support UAT triage by reproducing issues and proposing fixes

3. AI/ML Model Development & Integration Support - 30%

Support model consumption/integration (API calls, input/output mapping, logging, error handling)

Assist with data labeling/curation and basic feature preparation under direction

Implement monitoring hooks (basic metrics/logging) for model endpoints and automation workflows

Integration & Orchestration Support

Implement API integrations (REST/JSON) and handle authentication patterns under guidance (OAuth, tokens, service principals)

Support event-driven workflow steps (queue consumption, webhooks) using established examples

Assist with integration testing and defect resolution across environments

Continuous Improvement & Governance

Track and re...