Engagement Business Operations Intern

About this role

The Executive Office of Technology Services and Security (EOTSS) is the lead enterprise technology organization for the Commonwealth of Massachusetts. Charged with driving the ongoing alignment of business and technology across the Commonwealth’s Executive Branch, EOTSS oversees and manages the enterprise technology, digital infrastructure and services, as well as the Commonwealth Security Operations Center and an enterprise Standard Operating Environment that includes an information security and risk management framework for over 125 state agencies and over 43,000 state employees. We directly serve our constituents by providing digital services and tools that enable taxpayers, drivers, businesses, visitors, families and other citizens to do business with the Commonwealth in a way that makes every interaction with government easier, faster, and more secure.

Our Mission: We provide technology leadership across the Commonwealth to enhance the quality of public service and foster positive community outcomes.

Under the leadership of the Chief Engagement Officer, the Engagement Portfolio provides a diverse range of services, including video production, data visualization, strategy consulting, customer engagement, municipal cybersecurity training, mass.gov content and user experience, the state’s GIS Office, the Interoperable Communications Bureau, and the Digital Accessibility and Equity Governance Board.

Within this portfolio, Mass Digital leads implementation of the Commonwealth’s Digital Roadmap, advancing initiatives related to customer experience, accessibility, digital governance, identity infrastructure (MyMassGov), and seamless engagement across agencies.

EOTSS is seeking an Engagement Business Operations Intern to support the operational, financial, and communications functions of the Engagement Portfolio, with a primary focus on business operations and a secondary focus on strategic communications and change management. This internship is de...