E-Commerce Marketplace Operations Manager (Remote or On Site)

About this role

About Us

National Autism Resources is a leading supplier of educational, sensory, and therapeutic products serving schools, therapists, healthcare professionals, and families throughout the United States. Every order we ship has the potential to improve someone’s life. We sell through our own website and a growing network of institutional purchasing programs.

About the Role

We are looking for a detail-driven, growth-minded Marketplace Operations Manager to own our marketplace channels end to end. This role has two halves that make it interesting:

Run the machine. Our marketplace presence lives and dies on clean data. You will own product catalog feeds, order and tracking file workflows, listing accuracy, and integration health across our marketplace channels, supported by our ERP and shipping systems.

Grow the machine. Once you ensure every process is running smoothly, your mandate expands: more products listed on more marketplaces, faster onboarding to new platforms, better product content that converts, and a measurable increase in marketplace revenue. This is a high-value role that will report to the President and work closely with our purchasing and warehouse teams.

Responsibilities

• Own daily and weekly data workflows across marketplace channels, including CSV-based catalog and tracking uploads, and resolve any import/formatting errors.
• Maintain a single source of truth for product data (titles, descriptions, images, categories, grade/age ranges) and keep every channel consistent with it
• Manage product listings across marketplace portals: new listings, updates, declined-listing corrections, and resubmissions
• Onboard new marketplaces from application through first order
• Prepare and format product images and content to each platform’s specifications
• Monitor channel performance (orders, errors, listing coverage, revenue) and report monthly with recommendations
• Coordinate with warehouse and purchasing on inventory availabilit...