Dry Cleaning Operations Manager — Midtown Manhattan (West 42nd Street)

About this role

Good additions from Indeed. Here’s the merged version:

Dry Cleaning Operations Manager — Midtown Manhattan (West 42nd Street)

Concierge Drop is a fast-growing home services company operating inside 200+ luxury residential buildings across New York City. We’re opening a new dry cleaning storefront in Midtown Manhattan and looking for an experienced operations manager to run the day-to-day.

What you’ll be doing:

• Receiving, sorting, and organizing incoming dry cleaning and laundry orders
• Tagging and logging all orders into our system accurately
• Supervising daily dry cleaning and laundry operations to ensure high standards of quality
• Coordinating pickups and dropoffs with our driver and wholesale cleaning partner
• Inspecting completed garments for quality before they go back to customers
• Managing outgoing orders and ensuring on-time delivery back to residents
• Overseeing equipment and supplies — maintenance and inventory control
• Conducting regular facility inspections to uphold cleanliness and operational efficiency
• Developing staffing schedules to ensure adequate coverage during peak hours
• Addressing customer inquiries and resolving issues promptly
• Enforcing safety and sanitation protocols in compliance with industry standards

What we’re looking for:

• Experience in dry cleaning, laundry, or garment care operations — this is a must
• Proven supervisory experience in a fast-paced environment
• Strong organizational skills and attention to detail
• Knowledge of safety regulations related to cleaning operations
• Reliable, punctual, and comfortable running an operation independently
• Familiar with order tracking and basic computer/tablet systems
• Hospitality or housekeeping management experience a plus
• NYC based — Midtown Manhattan location

Schedule: Monday–Friday 8AM–7PM,

About us: Concierge Drop operates in 200+ luxury residential buildings across NYC. We pick up and deliver dry cleaning, laundry, home cleaning, and more directly from bui...